Service

Terms & Conditions

Terms & Conditions of carriage

All quoted prices are subject to aircraft availability and are valid for 3 days, after which they are subject to change without notice. Any change of itinerary, departure time or days of usage will invalidate the quoted price. StarJets Inc. is not responsible for cancellations or passenger delays due to maintenance issues, weather, acts of God, force majeure, or any other cause beyond the control of StarJets Inc. Refunds will not be issued for delays or schedule changes beyond the control of StarJets Inc.

Customer/Company, authorized agent, stated above, hereafter collectively referred to as “Client” hereby authorizes StarJets Inc. to serve as its authorized agent to procure the flight referred to herein, and further, agrees that payment in full will be made by wire transfer or check prior to departure.

Client authorizes StarJets Inc. to secure funds on this quote by credit card hold authorization. Client also agrees that if payment is not received within the agreed upon timeframe, StarJets Inc. has the authority to utilize the credit card to collect the amount quoted plus a credit card surcharge up to 5%.

The quote does not include but is subject to modification for: catering above standard, flight phone usage, data usage, ground transportation, de-icing/hangar fees due to inclement weather, and/or any additional services requested by client. The customer agrees to be responsible for any damage to the interior of the aircraft, including any and all costs of cleaning, restoring, repairing, or replacing materials damaged by the customer or any passenger on the charter flight.

This quote is based upon aircraft and crew availability and is not confirmed until signed and payment secured. This quote is aircraft specific only to size, not type or tail number.

StarJets reserves the right to substitute aircraft of similar or larger capacity at no additional expense to the Client. Additional technical stops may be required for fuel, customs or other operational reasons. All flights are non-smoking. Pets are allowed on a case by case basis.

Cancellation policy:

  • After signature 25%.
  • 72 – 48 hrs prior to departure 30%.
  • 48 – 24 hrs prior to departure 50%.
  • Less than 24 hrs prior departure 100%.

All international flights canceled within 96 hours of scheduled departure will be subject to a fee equal to 100%. Peak holiday travel dates are:

  • November 24 – 30
  • December 22 – January 5
  • February 13 – 22

All flights in these dates are subject to a cancellation fee equal to 100% of the quote amount.

On oneway discounted flights Client agrees to +/- 1 hour flexibility on leg departure times. Client acknowledges the above represents Discounted pricing.

Departure date and time must be confirmed no less than 72 hours prior to departure. Any changes to departure time or date may be subject to revised pricing. In the event changes are not approved by StarJets and the flight is cancelled, all applicable cancellation charges apply. Departure times may be changed by StarJets at its discretion, for operational reasons.

Authorized signature representing the Client acknowledges and agrees to the above stated terms. To confirm this charter, please complete and sign this form and FAX back to +1 (305) 900-5300 or email us a scanned copy with a clear copy of your credit card front and back and your driver’s license or Passport.